GrailGuard Courier Service — Terms of Service & Limited Liability Agreement
Effective Date: March 30, 2026. By booking a delivery with GrailGuard LLC (“Company”), you (“Shipper”) agree to be bound by the following terms and conditions:
1. Service Description.
GrailGuard provides premium hand-carry courier services for high-value collectibles and items. All deliveries are handled by vetted couriers and include insurance coverage as described herein.
2. Insurance & Declared Value.
Items are insured up to the declared value at the time of booking, subject to a maximum declared value of $500,000 per shipment. Accurate declaration of item description and value is required for full coverage. Undeclared, misrepresented, or intentionally inflated values may void all insurance claims and constitute grounds for service termination. GrailGuard reserves the right to require additional documentation to verify declared values.
3. Limitation of Liability.
(a) GrailGuard’s maximum liability for any shipment shall not exceed the lesser of: (i) the declared and insured value of the item, or (ii) the actual documented value of the item at the time of shipment. (b)
IN NO EVENT SHALL GRAILGUARD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF REVENUE, EMOTIONAL DISTRESS, OR ANY OTHER DAMAGES ARISING FROM OR RELATED TO THE SHIPMENT, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.
(c) GrailGuard is not liable for damage caused by improper, insufficient, or unsuitable packaging by the Shipper. (d) GrailGuard is not liable for inherent defects, pre-existing damage, or the natural deterioration of any item.
4. Force Majeure.
GrailGuard shall not be liable for any delay, loss, or damage resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, severe weather, earthquakes, floods, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, strikes, labor disputes, airline cancellations or delays, airport closures, power outages, telecommunications failures, or any other event that could not have been reasonably anticipated or prevented.
5. Claims & Deadlines.
All claims for loss or damage must be filed in writing within seven (7) calendar days of delivery (or expected delivery date for non-delivery claims). Claims for concealed damage must be filed within thirty (30) days. Failure to file within these deadlines shall constitute a complete waiver of all claims. GrailGuard reserves thirty (30) business days to investigate and resolve claims.
6. Limitation of Actions.
Any legal action arising from or related to GrailGuard’s services must be commenced within six (6) months from the date of the shipment giving rise to the claim. Failure to bring action within this period constitutes an irrevocable waiver of such claim.
7. ID Verification & Inspection Rights.
Both sender and recipient must provide valid government-issued photo identification. Failure to verify identity may result in delivery refusal without refund. GrailGuard reserves the right to open and inspect any shipment to verify its contents, condition, and compliance with these terms and applicable law.
8. Packaging Standards.
GrailGuard provides specialized packaging for trading cards and similar collectibles to ensure safe transport. For items outside standard GrailGuard packaging, the Shipper is responsible for proper packaging. GrailGuard assumes full responsibility for the adequacy of its provided packaging materials. Items that are insufficiently packaged, as determined by GrailGuard in its sole discretion, may be refused or accepted at the Shipper’s sole risk.
9. Cancellation & Refund Policy.
Cancellations made more than 24 hours before scheduled pickup are eligible for a full refund minus payment processor fees (typically $0–$25). Cancellations within 24 hours of pickup are subject to a 50% fee of the booking total to cover nonrefundable courier flight costs. No refund is available after courier dispatch.
10. Prohibited Items.
GrailGuard does not transport illegal items, hazardous materials, firearms, explosives, controlled substances, perishable goods, or items prohibited by federal, state, or local law. Shipping prohibited items may result in immediate service termination, forfeiture of all payments, and referral to appropriate authorities. The Shipper shall be solely liable for any consequences arising from the shipment of prohibited items.
11. Indemnification.
The Shipper agrees to indemnify, defend, and hold harmless GrailGuard, its officers, directors, employees, agents, and couriers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to: (a) the Shipper’s breach of these terms; (b) inaccurate or fraudulent declared values; (c) the shipment of prohibited, stolen, counterfeit, or illegal items; or (d) any third-party claims related to the shipped item.
12. Right to Refuse or Abandon Shipment.
GrailGuard reserves the right to refuse, return, or abandon any shipment that, in its sole discretion, violates these terms, poses a safety risk, or cannot be delivered due to circumstances beyond its control, without liability to the Shipper.
13. Dispute Resolution & Arbitration.
Any dispute arising out of or relating to these terms or GrailGuard’s services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in the State of California.
BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction.
14. Governing Law & Jurisdiction.
These terms shall be governed by and construed in accordance with the Federal Arbitration Act and, to the extent not preempted, the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in California.
15. Privacy & Data.
GrailGuard collects and processes personal information, including names, addresses, phone numbers, email addresses, and government-issued photo identification, solely for the purpose of providing delivery services, verifying identity, and complying with applicable law. GrailGuard does not sell personal information to third parties.
16. Modification of Terms.
GrailGuard reserves the right to modify these terms at any time. Updated terms become effective upon posting. Continued use of GrailGuard’s services after any modification constitutes acceptance of the revised terms.
17. Severability.
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18. Entire Agreement.
These terms, together with the booking confirmation, constitute the entire agreement between the Shipper and GrailGuard regarding the delivery services and supersede all prior agreements, representations, and understandings.